Thank you for your business with WESTport Corporation. The following represents WESTport Corporations Terms and Conditions of Sale.
For further information call Monday through Friday between 8:00am & 6:00pm EST.
• USA and Canada: 1-888-400-4243
• International: 631-321-0160
Prices are in U.S. dollars in our printed catalogs and on our website. Prices are in effect at the time of printing. While WESTport strives to keep prices in effect thru the life of the catalog, unexpected price increases from our vendors may occur. Typographical errors and prices are subject to change without notice. Items will be invoiced at prices current at the time of shipment. Quotations are valid for 30 days unless otherwise specified. Minimum Order is $25.00.
Special discounts may be available for large quantity orders. Please contact us or email us for volume discounts.
No Fuss Returns
WESTport wants you to be 100% satisfied with your purchase. We will replace, refund or issue credit on standard stock merchandise in unused condition. Returns must be pre-authorized and must be returned within 30 days of WESTport’s original ship date. Call our customer service department at 1-888-400-4243 to arrange your return authorization number. Be sure to include the original packing slip (or a copy) or invoice in the package. Shipping must be prepaid. We will not accept C.O.D. shipments.
Any claims or discrepancies in the shipment must be made within 5 days of receipt of the merchandise.
The return of factory standard non-stock items may be subject to a 15% or greater restocking charge. Discontinued, liquidation, made to order and cut to length products are not returnable. Due to manufacturer's policy, all books and software that are opened cannot be returned. All credits and returned products are subject to inspection. WESTport reserves the right to decline the return or credit of any product deemed misused or non-saleable.
Damages, Shortages and Claims
Should a UPS shipment arrive visibly damaged, REFUSE THE SHIPMENT & call us toll free at 1-888-400-4243 to request a replacement. We will immediately initiate a claim with the carrier and a new order for the damaged merchandise. Should you receive a UPS shipment with hidden damage, call 1-888-400-4243 to advise our office of the damages and we will assist you with your claim and enter a new order for the damaged merchandise if necessary. Keep ALL damaged goods, container and packaging until you are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise.
Should a truck or motor freight shipment arrive visibly damaged, customer should REFUSE THE SHIPMENT & sign the delivery receipt 'package received damaged', as ALL VISIBLE DAMAGE MUST BE NOTED AT TIME OF RECEIPT. Should you receive a truck or motor freight shipment with hidden damage, the carrier must be notified within 24 hours of delivery. Keep ALL damaged goods, container and packaging for the carrier's inspection. For all shipments under a customer's collect carrier account, the customer must file the claim directly with the carrier. Call 1-888-400-4243 for assistance and/or to place a replacement order if required
We provide same day shipping for all in-stock orders placed by 1pm ET, sent within the continental US.
We will send the orders via the fastest and most economical shipping method available. Same day shipping is not guaranteed for items not in stock, backorders, replacement orders, new account (first orders) or orders under review by our credit department. WESTport is not responsible for shipping or delivery delays caused by the carrier, computer interruptions or acts of God. In no event shall WESTport be liable for damages of any kind as a result of delays in delivery. A purchaser’s sole remedy shall be to return merchandise stock merchandise delivered late for a full refund. Special custom orders cannot be returned and special merchandise orders may be charged a 15% or more restocking charge.
CASH: Orders must be paid in US Dollars.. Open Accounts: Net 30 days on all open accounts from the date of the invoice. New Accounts: An acceptable Dun & Bradstreet rating can qualify you for an open account immediately. If you are not rated, you can obtain a credit application by contacting our sales department at 1-888-400-4243 or by downloading it. We will work quickly to open your account.
Credit Cards: We accept Visa, MasterCard, Discover and American Express. C.O.D.: Orders can be sent C.O.D. It is the purchaser's responsibility to pay the C.O.D. charges.
Products shown with the Ground Ship Hazmat are considered hazardous by the US DOT & cannot be shipped via air freight. Products considered hazardous for shipping require special packaging and handling & may require additional shipping fees. Call 1-888-400-4243 for details.
Ground Ship Aerosol
Products shown with the symbol Ground Ship Aerosol will not be shipped via air freight due to hazmat restrictions. Products considered hazardous for shipping may require special handling & packaging as well as additional charges for ground shipping. Call 1-888-400-4243 for details.
Free Shipping applies to select items that are marked as so within the catalog. Free Shipping means standard ground (small-parcel or truck) shipment to a location within the continental U.S. only. Lift gate services require an additional charge.